Terms & Conditions | Website
User Conditions | Privacy
Statement
TERMS & CONDITIONS
These Terms & Conditions are only applicable
to our villa rental section.
1. General
Except where otherwise specified, we, Grapefruit International Limited,
of 1 Bickenhall Mansions, Bickenhall Street, Marylebone, London W1U
6BP
trading as The Grapefruit Company of 405, kings road, chelsea, london,
sw10 obb, united kingdom act only as an agent in respect of
all bookings we take and/or make on your behalf. We accept no liability
in relation
to any contract you
enter into or for any services or arrangements you purchase ("arrangements")
or for the acts or omissions of any owner(s), supplier(s) or other person(s)
or party(ies) providing or otherwise connected with any arrangements.
For all arrangements, your contract will be with the supplier of the
arrangements.
The terms and conditions of the owner supplier(s) of your confirmed arrangements
will apply to your booking. These terms and conditions may limit and/or
exclude the supplier's liability to you. Copies of these conditions are
available on request from us.
2. Formation of Contract
You must contact us before making a booking to obtain confirmation of
availability. A provisional reservation will be made on your behalf. Subject
to availability, a confirmation invoice will be sent to you by post when
we receive a completed booking form which can be found on our website
or in our brochure, either by email or post and non-refundable deposit
of 30% of the rental cost. Payments by cheque/credit card/bank transfer
must arrive at the UK office within five days of you making a provisional
booking, failing which your provisional booking may be cancelled. Unless
otherwise stated in the conditions of the supplier concerned, a binding
contract between you and the supplier comes into existence when we issue
a confirmation invoice on the supplier's behalf.
3. Authority To Sign
The signatory to the booking form must be 18 years or over, must be a
member of the party occupying the property and must have the authority
to enter into a contract on behalf of all persons named on the booking.
By signing the booking form, the signatory confirms that he/she is so
authorised. Bookings cannot be accepted from parties of young people under
18 years of age, or single sex parties. All bookings a re subject to these
booking conditions and the conditions of the supplier concerned. The signatory
is responsible for making all payments due to us.
4. Payment
Unless different arrangements apply to your booking (which will be explained
to you at the time that you make a provisional booking) the balance of
the cost of your arrangements must be received by us not less than nine
weeks prior to your expected arrival date at the property. This date will
be stated on the confirmation invoice. This must be accompanied by the
security deposit, which will be cashed upon receipt. Failure to pay all
sums due in full and on time will entitle the owner to treat your booking
as cancelled by you. Cancellation charges will be become payable in accordance
with paragraph 8. Bookings taken within nine weeks of your expected arrival
date at the property must be paid in full at the time of booking. Except
where otherwise advised or stated in the booking conditions of the owner
concerned, (if applicable) all monies you pay to us for arrangements will
be held on behalf of the owner concerned.
5. The Price
The prices given are in sterling and the rental price is weekly per property
unless otherwise stated. Many property owners will only accept bookings
for a minimum of two weeks. A supplement may be added for weekly bookings.
Properties are let fully furnished and equipped. The price for all properties
includes linen and full cleaning services. Services, which are not included
in the price, are clearly stated. Ie. Telephone, electricity, heating,
pool heating, pet supplement etc. The cost of these services will be deducted
from the security deposit (see clause 6 below).
6. Security Deposit
A security deposit is required to cover the cost of any damages or breakages
and the cost of telephone and electricity and other services that are
not included in the price. This amount will be cashed nine weeks prior
to your expected arrival date at the property, as stated on the confirmation
invoice. It may take up to eight weeks to return the security deposit,
or balance thereof (if applicable). Delays can be caused whilst awaiting
utility bills or proof of damages. No calls will be made to the owner
to speed up the receipt of bills until four weeks after the date of your
expected departure from the property as shown on the confirmation invoice.
Some damages may not be immediately obvious to the owner upon your departure.
The owner reserves the right to calculate the cost of any damage noted
in the property after your departure and deduct these sums from the security
deposit. If the security deposit is insufficient to meet all sums incurred
by you, you will be informed of any additional sums required as soon as
possible. You will be responsible for immediate payment of any additional
sums to either us on the owner's behalf or to the owner direct. If you
have a query or dispute relating to the security deposit you must first
of all advise us. We will pass your query/dispute on to the owner and
will try to assist both of you in reaching an agreement. However, we cannot
guarantee this, and if any dispute cannot be resolved you must take any
further action you feel necessary against the owner directly yourself.
7. Alterations/Cancellations By the Owner
Where the owner cancels or makes an alteration, which significantly affects
your booking, and which is unacceptable to you, we will inform you as
soon as we can. We will try to negotiate an alternative booking with the
owner of a similar type, standard and location, however we cannot guarantee
this. If we are unsuccessful, or any alternative booking is unacceptable
to you, we will try to obtain a full refund on your behalf from the owner
of all monies you have paid, however we shall have no further liability
to you. Any claims should be made directly to the owner concerned
8. Cancellation by You
Any cancellation by you (for whatever reason) must be in writing. Email
cancellation will be accepted from overseas clients. The effective date
of cancellation is the date we receive your written notification. If you
cancel more than nine weeks prior to the date of your booked arrival at
the property as shown on your confirmation invoice we will be entitled,
on the owner's behalf to retain, (or obtain from you if you have not already
paid it) your deposit. If you cancel less than nine weeks prior to the
date of your booked arrival at the property as shown on your confirmation
invoice, we shall be entitled on the Owner's behalf to retain, (or obtain
from you if you have not already paid it) the full holiday cost from you.
We will use our best efforts to obtain a replacement letting from the
owner. If such a replacement is obtained, we will, on behalf of the owner,
refund any monies we manage to obtain from this replacement letting, less
any difference in price, any irrecoverable expenses incurred by us or
the owner relating to the original booking and an administration charge.
9. Number of People Using the Property
Only those persons named on the booking form may use the property without
prior agreement. The maximum numbers of people, including infants allowed
at the property may not be exceeded. The owner has a right to terminate
the arrangements without prior notice and without refund if the numbers
are exceeded.
10. Access
You must allow the property owner and/or their representative access to
the property at reasonable times to carry out maintenance and/or inspection.
11. Behaviour
When you book through us with the owner, you accept responsibility for
any damage or loss caused by you or any member of your party. You must
keep the property and all furniture, fittings, effects, facilities, equipment
and grounds in the same state of repair and condition as at the commencement
of the holiday, and in the same state of cleanliness and general order
to which it was found. Full payment for any damage or loss must be paid
direct at the time to the property owner. If you fail to do so, you will
be responsible for meeting any claims subsequently made against us (together
with our own and the other party's full legal costs) as a result of your
actions. We strongly recommend adequate insurance cover to be made by
yourselves and all party members. The property owner reserves the right
to make deductions from the security deposit for any extra cleaning over
the number of hours committed to departure cleaning and to claim compensation
for costs over and above the sum of the security deposit. The parking
of caravans/pitching of tents is strictly forbidden.
All clients are expected to have consideration for other people. If in
the reasonable opinion property owner, you or any member of your party
behaves in such a way as to cause or be likely to cause danger, upset
or distress to any third party or damage to property, the owner is entitled,
without prior notice, to terminate the holiday of the person(s) concerned.
In this situation, the person(s) concerned will be required to leave the
property. Neither we, nor the owner will have any further responsibility
toward such person(s). No refunds will be made and neither we, nor the
owner will pay any expenses or costs incurred as a result of the termination.
12. Staff
The services of some staff for the purposes of cooking, cleaning and babysitting
are included in many of the properties. Payment for these services must
be paid locally, although some services may require a non-refundable deposit
at the time of booking for items such as food.
13. Linen
Linen is included in the price for all properties however; it is advisable
to take your own beach towels. You must also check at the time of booking
if cot linen is provided if you require this. Linen is normally changed
once per week. If you require more frequent changes there may be an additional
cost.
14. Swimming Pools
Swimming pools are not always open all year. If your rental period is
outside 1 June - 30 September, please check with us that the pool will
be available for your use during your stay at the property. If pool heating
is required, this is an extra charge that will be deducted from the security
deposit, or, if the security deposit is not sufficient to cover the cost
of this, you will be required to pay this additional charge prior to leaving
the property at the end of your stay.
15. Social Events and Other Functions
Grapefruit International Ltd acts as an agent for the property owner for
the private rental of the property. If you are intending to organise a
private function (e.g. party, wedding, cocktail party) at the property,
you must seek prior permission at the time of booking from Grapefruit
International. Additional charges and/or an increased security deposit
may be sought at the owner's discretion.
16. Security and Valuables
Any valuables left at the property are left at your own risk. Neither
Grapefruit International, nor the property owner is responsible for their
loss. All our properties are prestigious, and with any luxury property,
there may be an increased risk of burglary. When provided, burglar alarms
must be activated, safes used and proper care taken against theft and
burglary. No refund can be given should you decide to vacate the property
as a consequence of burglary, unless it can be proven that the property
owner has failed to inform you of anti-burglar systems in the property.
17. Arrival and Departure
You must arrive between 1700 and 1900 local French time (normally GMT
+1 hour). If your arrival is delayed you must inform the contact person
noted on the directions sheet that you would be delayed. If you arrive
after 22.00 you may not be able to access the property until the following
day. You must vacate the property by 09.30 am. If these times are difficult,
please advise us at the time of booking. We will not be able to guarantee
any changes can be made after the booking.
18. Travel
You are responsible for arranging travel to and from the property. We
cannot be held responsible for any problems arising out of the organisation
of travel arrangements not booked through us. You are responsible for
all members of your party's travel and health documentation (for example
passports, driving licences, vehicle registration documents, green card,
motor insurance, etc). Neither we nor the owner can be held responsible
if you fail to carry the correct travel and health documentation.
19. Information
While we make every effort to ensure that descriptions supplied are accurate,
we cannot accept responsibility for errors contained therein or the results
thereof. Minor differences between the photograph/illustration/text used
and the actual property may arise. Property owners reserve the right to
make modifications to the property specification that are considered necessary
in light of operating requirements. In the interest of continual improvement,
property owners reserve the right to alter furniture, fittings, amenities,
facilities, or any part of any activities, either advertised or previously
available, without prior notice. Please note, the information and prices
shown may have changed by the time you come to book your holiday. Regrettably
errors do occasionally occur. You must therefore ensure you check all
details of your chosen holiday (including the price) with us at the time
of booking.
20. Pets
If you wish to take any pets to any property, you must request this at
the time of booking. We will pass on your request to the owner but we
cannot guarantee all requests will be met. If the owner gives consent
for you to take a pet to the property you will be liable for all damages,
costs, losses etc incurred by your pet in or at the property. The owner
reserves the right to charge a supplement, and/or increase the security
deposit in the event that consent is given for you to take a pet to the
property.
21. Complaints
In the unlikely event that you have any reason to complain or experience
any problems with your holiday whilst away, you must immediately inform
the owner of the property. Any verbal notification must be put in writing
and given to the owner as soon as possible. Until the owner knows about
a problem or complaint, he/she cannot begin to resolve it. If you remain
dissatisfied, however, you must write to us within 28 days of your return
home giving your booking reference and full details of your complaint.
We will pass on all complaints received to the owner in question. If you
have any complaints concerning any services we provide (as opposed to
any provided by the owner), you must inform us straight away in writing
and in any event within 28 days of the end of any arrangements booked
through us. We regret we cannot accept any liability if we are not so
notified.
22. Force Majeure
Except where otherwise expressly stated in these booking conditions, we
regret neither we nor the owner can accept liability or pay any compensation
where the performance or prompt performance of our contractual obligations
is prevented or affected by or you otherwise suffer any damage or loss
as a result of "force majeure". In these Booking Conditions,
quot;force majeure" means any event which we or the property owner
could not, even with all due care, foresee or avoid. Such events may include
war or threat of war, riot, civil strife, actual or threatened terrorist
activity, industrial dispute, natural or nuclear disaster, adverse weather
conditions, fire and all similar events outside our control. In the event
of the owner's contractual performance being affected by any of the events
set out in above, the Owner shall refund any sums paid to the him/her
in respect of the unused portion of the holiday calculated on a pro rata
daily basis less an administrative charge of £50.00 to cover our
reasonable expenses. The owner cannot be held responsible for noise or
disturbance originating beyond the boundaries of the property.
23. Insurance
We strongly recommend that you and all members of the party purchase comprehensive
travel insurance. We cannot be held responsible for any problems arising
out of the organisation of insurance through any other company.
24. Low Slung Cars
People taking low/sports cars are advised to check with the property owner
that the access to the property is suitable.
25. Law
This contract and all matters arising out of it are governed by English
law. We both agree that any dispute, claim or other matter which arises
out of or in connection with this contract or your holiday will be dealt
with by the Courts of England and Wales only.
CONDITIONS OF WEBSITE USE
1. Access to and use of any information on this website
is conditional on your acceptance of these website user conditions without
modification.
Please read them carefully. We recommend you print out and keep a copy
of them for your future reference. If you do not wish to accept any part
of them, you must not use our website.
Again, we recommend you print out and keep a copy of these for your future
reference.
2. In these Conditions, “you” and “your” means
any and all persons using this website “We”, “us” and “our” means
Grapefruit International Limited.
3. Nothing on this website constitutes an offer on our part. The matters
detailed constitute an invitation to you to make an offer to us on the
stated terms to purchase arrangements we feature. We may accept or decline
any such offer. All arrangements featured or referred to are at all times
prior to specific confirmation subject to availability and no warranties,
promises or representations are given as to availability.
4. As a condition of your use of this website, you warrant to us that
you will not use it or any material or information on it for any purpose
that is unlawful or prohibited by these Conditions. You warrant that
you are at least 18 years old and have the legal authority to use this
website in accordance with these Conditions. You agree to be financially
responsible for all charges, fees and other sums of whatever nature which
arise out of your use of this website.
5. This website is for your personal and non-commercial use. No part
of this website may be reproduced in any form without our prior consent,
other than temporarily in the course of using our service or to keep
a record of a transaction entered into using our service. You may not
modify, copy, distribute, transmit, display, reproduce, publish, license,
create derivative works from, transfer, sell or in any other way use
any material, information, products or services contained or featured
on this website. The copyright in the material contained on this site
belongs to us or its licensors.
6. We are an English registered Company. Our business and the services
we offer are governed exclusively by the applicable laws of England and
Wales except where otherwise stated in our Booking Conditions. No warranties
and/or representations of any kind, express or implied, are given as
to the compliance of the information shown on this website, the services
offered by or on behalf of us, any information relating to such services
and/or our business in any respect with any laws of any other country.
Such laws do not, in any event, affect or apply to the same.
7. Access to this website is conditional on your agreement
that all information contained in it and all matters which arise between
you and us will be
governed by English law. Access is further conditional on your agreement
that any dispute or matter which arises between you and us will be dealt
with by the Courts of England and Wales only to the exclusion of the
Courts of any other country.
8. You must not link (including deep linking) to our website without
our prior written agreement.
9. We accept responsibility for any holiday arrangements
booked with us in accordance with our then current, applicable Booking
Conditions
from the time a binding legal contract between us comes into existence.
We cannot, however, accept any other liability whatsoever.
10. Except as set out in clause 9 of these Conditions above, no warranties,
promises and/or representations of any kind, express or implied, are
given as to the accuracy or completeness of any of the material or information
contained on this website or as to the nature, standard, suitability
or otherwise of any services offered by us or on our behalf. We shall
not be liable for any loss or damage or other sum or claim of any nature
whatsoever (direct, indirect, consequential or other) which arises, directly
or indirectly, in connection with this website including, for the avoidance
of doubt and not by way of limitation, any use of any information or
material contained in this website or any inability to access or use
(or delay in doing so) this website.
11. All exclusions of liability apply only to the extent permitted by
law and where consistent with clause 9 of these Conditions.
12. If any exclusion(s) or limitation(s) contained in these Conditions
is found, in whole or part, to be unlawful, void or for any other reason
unenforceable for any purpose(s), that exclusion(s) or limitation(s)
or the part(s) in question shall be deemed severable and omitted from
these Conditions for that purpose / those purposes. Such omission shall
not affect the validity, effectiveness or enforceability of the other
provisions of these Conditions.
13. Without prejudice to the foregoing provisions, we are entitled to
the benefit of any applicable exclusions and/or limitations of liability
permitted by the laws of any country found to be applicable to the information
shown on this web site and/or any services offered by us or on our behalf.
14. The information contained on this website may contain
technical inaccuracies and typographical and other errors. The information
on these
pages may be updated from time to time and may at times be out of date.
We have the right to change the prices of the holiday arrangements
featured or mentioned on this website at any time without prior notice.
If any price is obviously incorrect, we will not be bound by it. We accept
no responsibility for keeping the information on these pages up to date
or liability for failure to do so. You must ensure you check all details
of the chosen holiday arrangements (including the price) with
us by telephone or other approved means at the time of booking.
15. This website may contain links to other websites. Except where they
belong to us, such other websites are not under our control or maintained
by us. We are not responsible for the content of such websites. We provide
these links for your convenience only but do not monitor or endorse the
material on them. We cannot accept any liability whatsoever and howsoever
arising in relation to any such other websites (including, for the avoidance
of doubt and not by way of limitation, any inability to access or delay
in accessing any such other website) or in relation to any material or
information appearing on them or which you may otherwise come across
after leaving our site by way of a hypertext link or any other means.
16. We make no warranty that this website (or any websites that are
linked to this website) is free from technical errors, computer viruses
or any other malicious or impairing computer programs. It is your responsibility
to ensure you carry out sufficient checks (including virus checks) to
satisfy your particular requirements.
17. We may alter these terms and conditions at any time. If we do so,
all subsequent use of our website will be governed by the newer version.
You must check these terms and conditions regularly.
PRIVACY STATEMENT
For the purposes of the Data Protection Act 1998, we Grapefruit International
Limited are a data controller. In order to process your booking, we need to collect
certain personal details from you. These details will include, where applicable,
the names and contact details of party members, credit/ debit card or other payment
details and special requirements such as those relating to any disability or
medical condition which may affect the chosen holiday arrangements and any dietary
restrictions which may disclose your religious beliefs. If we need any other
personal details, we will tell you before we obtain them from you.
We need to pass on your personal details to the companies and organisations
who need to know them so that your holiday can be provided (for example
your airline, hotel, other supplier, credit/debit card company or bank).
Such companies and organisations may be outside the European Union, Norway,
Iceland or Liechtenstein if your holiday is to take place or to involves
suppliers outside these countries.
We would also like to store and use your personal details
for future marketing purposes (for example, sending you a brochure or
details of
a promotion, including by email). All details you give us in connection
with your booking (including those relating to any disability or medical
condition or your religious beliefs ) will be kept but we will use only
names and contact details for marketing purposes (unless you have asked
us not to.).
Occasionally we hire other companies to provide services
on our behalf, for example mailing information to our customers. We only
provide those
companies with the personal details relating to our clients which they
require in order to deliver the service. They are prohibited from using
that information for any other purpose. We will ensure that anyone to
whom we pass your details for this reason agrees to treat it with the
same level of protection we are obliged to provide.
Occasionally, we may sell clients’ names and contact
details to other companies or organisations who offer goods or services
which
we feel may interest you unless you have asked us not to .
We may need to disclose our customer database, including any personal
data relating to you contained therein, to a third party who acquires
or attempts to acquire all or substantially all of the assets or stocks
in our company or our website service whether by merger, acquisition,
reorganisation or otherwise.
If you do not want us to do any or all of these things, please let us
know as soon as possible.
We are entitled to assume you do not object to our doing any of the things
mentioned in this statement unless you tell us otherwise in writing.
Except where expressly permitted by the Data Protection Act, we will
only deal with the personal details you give us as set out above unless
you agree otherwise. We have appropriate security measures in place to
protect this information.
You are generally entitled to ask us (by letter or e-mail) what details
of yours are being held or processed, for what purpose and to whom they
may be or have been disclosed. We will charge a fee to respond to such
a request. We promise to respond to your request within 40 days of receiving
your written request and fee. In certain limited circumstances we are
entitled to refuse your request.
If you believe that any of your personal details which we are processing
are inaccurate or incorrect please contact us immediately.
This privacy statement covers websites owned and controlled by us only.
Links to other websites and any information collected by these sites
are not covered by this privacy statement.
As our privacy statement may change due to developments in the law,
we would encourage you to reread our privacy statement from time to time
so that you are aware of any changes in how we gather and use personal
information.
Our website uses cookies. A ‘cookie’ is information
that a website stores on your computer so that it can remember something
about
you at a later time. The main purpose of a cookie is to identify users
and to personalise their visit by customising a web page for their use.
We only use cookies to enable you to track the villas/appartments you
are
interested in, so that they may be used as reference when you wish to
make an enquiry about them. Our use of cookies does not involve
any of the consumer’s
personal details being captured by ourselves.
contact details:
405 kings road, chelsea, london, sw10 obb, united kingdom
telephone:+44 0207 748 4412 facsimile:+44 0207 748 4413
e-mail: info@thegrapefruitcompany.com
the grapefruit company is part of
grapefruit international limited - registered company 04410524
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